FAQ

  • Warranty–

for 1-2 years guarantee.

 

  • How to fix the machine when it is broke?
  • How bout maintenance?

first, our machine would have no problem,cause we exported this machine for many years, always get good feedback form our customer.

But if unfortunately, if some problems happen, take photos and videos, send to us, we do inspection, then tell you what is wrong with the machine.

for small problem, then send you spare parts within 3~4 days .

for big problems, we would arrange engineer to be your company to do repairing.​

 

  • Where takes the training place and are there costs for the training

Training time only for 1~2 hours, guess you can learn it from our special video with every steps. Almost the customer learn it by themselves, or if you can not use it after watching video, then inform us, tell us when and which place you want to get training, but we need the flight ticket and accommodation in your place and 100 USD per day salary for the technician.​

 

  • What kind of assur-ance can you give me that everything goes as  your company promised.

We are honest company who do exporting business for many years, we would do as contract, we can write all items on PI.​

 

  • Who does the installation

Actually, the machine does not need installation, you just connect the power according to the menu, then you can start your machine.​

 

  • What are the costs of transport time of the machine

Please give us your specific address, then calculate it asap for you.